Welcome to Mauer Main Chevrolet

I have a 2014 Chevy Cruze bought from Everett brand new in 2014. In April 2024, the engine wiring harness had to be replaced, which can only be done by a certified Chevrolet dealer due to it being an original manufactured equipment (OME). The total for that, including parts and labor, was ~$1600.00. Not even a year later, the car is showing the same symptoms. My original appointment time was May 1st at 4:40pm. When I go to take the car in for that appointment, it could not safely make it out of my driveway because the engine kept stalling and losing power due to this issue. I called an explained that I would be towing it to their location the same day, but it wouldn't arrive by the 4:40pm appointment time. While I was still on the phone explaining this, I received an email/text message confirmation that my appointment had been changed to the next available date, which was May 9th, 2025 at 8:00am. I explained that I could not wait this long as this was a time sensitive issue. I was told by the scheduler that there was nothing they could do. Fast forward to now, May 13th, 2025. I called and spoke to my service technician, Samantha, who informed me that my car has not even been seen yet. She says the service department is several weeks behind and are still looking at cars that came in last week. I asked her how long they have been backed up and she informed me it was several weeks behind. Why did they need to reschedule my May 1st appointment if they knew they weren't going to be able to see it that day anyway? Now, I have been without my car for almost two weeks. The recommendation was to rent a rental car for $42 a day. I am a teacher and that is not possible for me. If I could take my car literally ANYWHERE else for this service, I would, but they are the ones who installed the engine wiring harness this time last year, so it MUST be seen here for warranty purposes. I considered trading this vehicle in towards the purchase of a newer car, but if this is how Everett does their business with established customers, I no longer want to be a part. I have asked to speak to someone higher up in management, but no one has returned my call. There are no contacts listed online for any of the presidents/vice presidents/etc. other than "click here to send an email" that never loads the actual email address. I would like someone in charge of the entire facility to reach out to me regarding me experience. This is unacceptable. I also discovered that Everett is not accredited by the Better Business Bureau, which is also a red flag for customer service/retention.

Recent service of issue where emission and other alerts, including speed limit, generated while normal driving. Three separate occurrences where I was able to turn truck off then on and the alerts cleared and performance returned to normal. Everett replaced a fuel injector to resolve the issue, based on alarm code. This repair had taken an unexpected 3 days and was not communicated well. I had to call at the end of the second day to gain an update. I picked up the truck on 4/25/2025. On 4/28/2025 we headed out on an RV trip that had been planned for many months. 50 miles from home the truck made a significant “explosion like sound” under the hood. We pulled over and made a call to Everett. The initial responses from the service department were terrible, like “we can schedule a time for you to bring in” to “all managers are currently in a meeting” and then getting pushed to a “scheduling manager”. During this xx I opened the hood and found a large hose loose on top the engine. I finally got a technician to talk to after a lot of pressing. He was very helpful and guided me to reconnecting the charge cooling air hose. This was obviously not tightened correctly during the injector repair. Unfortunately when this hose let loose and the truck lost turbo charger pressure. When started back up the truck generated emissions and other alarms. These alarms immediately speed “power limited” the truck. I had to limp back to the nearest dealer, McNeil Chevrolet. Diagnostic at McNeil pointed to a failed emissions filter. Parts had to be ordered and repair date still unknown. So I have plenty of time to leave this lengthy review as we sit in our RV and wait another repair. Final repair of the original issue…who knows. I do know that this current repair was caused by the loose hose from the last “repair”, as the truck was running smooth until that hose let go. I certainly expect higher quality from GM and its dealers. I did not connect with a real manager so just adding a name below so that I can submit my review.

Omar was extremely helpful ! The staff was extremely knowledgeable. I never received any pressure, just information and space to make my choice. I will absolutely be back to see Omar and Everett in the future.

Sherman was fantastic. Very helpful at every step in my purchase. Bought my Cadillac from him too and had the same experience. Will refer family members and friends.

Stay sway from.finance cashier check and still 2 plus hrs to get out. Total xx

The entire service department team is Lazer focused on meeting and exceeding customer needs and expectations!

The only problem I had was, they were supposed to line up my truck. When I drove away my truck was pulling to the left and the steering wheel was crooked. I have to bring it back so they could correct the issue. It took over an hour to solve the problem. Not a happy camper. However the service attendant was very helpful.

We bought an XT6 from Rusty and the whole experience was quick and pleasant. The Everett team helped us find the perfect car for our needs at a good price. We're very satisfied with the experience we had.

Took my vehicle for a RECALL and the MPVI. I received a video from the Lever I Tech that he was recommending a Brake Fluid Flush, a Fuel System Flush, and a Transmission Filter Change ( my vehicle does not have a transmission filter). I called the Service Adviser and told him what had been recommended and asked what each service cost would be. He gave me a quote of $754.87. When I came to get the vehicle after the recommended service was completed, I was charged $853.58. I have no way to rate the "speed of service" or "quality of work performed" so I rate it as average. Since I live 25 miles from the Dealer there is no "shuttle service" so I have to have someone pick me up and then return me since I did not want to sit at the Dealer over 8 hours.

Fast courteous service my advisor Samantha knows her stuff always look forward to seeing her they take good care of my truck 150k mi runs like new

My first visit to the service department for software update and tire check. Very friendly receptionist, scheduler and immediate check in. Really appreciate Jacob's help, clear answers to my questions and excellent service.

Really nice to go to a dealership that wants you to leave happy not many of these around would like to thank everyone that was involved in the deal thank you all very much

I went in to test drive a vehicle tyler soots was outstanding and honest and no pressure to buy very nice to work with

I purchased my 2024 GMC Acadia back in August. Everett GMC agreed at the time of purchase to fix a chip in the paint. Prior to picking up my car I let them know it makes a noise when accelerating and I would like that looked at as well. The car was returned to me over a week later and when the driver showed up nothing had been done to my car. Keep in mind I was never notified that they were returning my car. The driver called 15 minutes prior to pulling in my driveway. This was confirmed by the auto department who told me to have the driver return with my car. I also asked if anyone looked into the noise it makes when accelerating and they said they didn’t know anything about the noise but would make note to make sure it was looked at. The driver took my car back to the shop. I was told it would be 3 business days to have it repaired. It took them well over a week to finish my car and unfortunately, there was still no communication by their team. Based on their poor customer service and communication skills, I am giving them a poor score. I shouldn’t have to reach out multiple times to figure out what’s going on with my car and when it’s gonna be fixed, the dealer should be communicating with me.

Omar made the whole process stress free. He made me feel like a valued customer, and was not intense, or aggressive at all.